Help / FAQ
Why online giving?
- What are the advantages of giving online compared to other methods?
- Does Givealittle charge for any of its services?
- If my Givealittle donation incurs fees, even if they are low, why not donate directly to the organisation?
Membership
- How do I become a Givealittle member?
- Do I need to live in New Zealand to become a member?
- Is there a membership fee?
- What is My Givealittle?
- What is My Givealittle balance?
- Is my personal information kept safe?
- How can I keep track of my giving history?
- I can't login to My Givealittle. What do I do?
- I've forgotten my user name/password. What do I do?
- Can I update my Givealittle profile? Change my password?
- How do I close my Givealittle membership?
Register a charity, non-profit or school
Give money
- What is a donation?
- What is a pledge?
- Do I have to be a member to make a donation?
- Do I have to be a member to make a pledge?
- Do I get a receipt for my donation?
- Are Givealittle donations tax deductible?
- Can I give anonymously?
- How do I search for a cause on Givealittle?
- What is the minimum donation value?
- How does the donation process work?
- How do I know my donation has gone through?
- When will my chosen cause receive my donation or pledge?
- Can I setup a recurring donation/regular payment?
- Can my overseas family and friends contribute to a Givealittle cause?
- What payment options are available?
- Is it safe to donate online?
- Can I cancel a donation?
Vouchers
- Does Givealittle have vouchers I can share with my friends, family, staff or clients?
- Are Givealittle vouchers tax deductible?
- How do I give a Givealittle voucher to someone?
- Can I buy multiple vouchers?
- I've received a Givealittle voucher - how do I use it?
- Do I have to use my voucher for one donation, or can I spread it over a number of causes?
- Do Givealittle vouchers expire?
Raise money
- How do I tell my friends, family and work colleagues about a Givealittle cause?
- What is a widget and how do I use it?
- What type of cause can I raise funds for?
- Can I upload videos and photos of my cause/event?
- What is a fundraising target?
- My fundraising cause has been cancelled. What should I do?
Create a personal fundraising page
Start a Givealittle cause
- The cause I want to support is not on Givealittle. What do I do?
- How do I fundraise on behalf of a Givealittle cause, charity or as part of an event?
List an event for fundraising
General
- What is Trusted by Givealittle?
- What does Charities Commission Registered mean?
- How do I get updates on a cause or event?
- Can I ask a question about a cause or event?
- Can I make a comment/review a cause or organisation I’ve donated to?
- Can I support Givealittle on my social networking sites?
- Is Givealittle a non-profit organisation?
- Can I advertise on Givealittle?
- Can I work at Givealittle?
Check out some of our most commonly asked questions. If you have one that isn’t covered here, please contact us at support@givealittle.co.nz
Q. What are the advantages of giving online compared to other methods?
A Giving online is a simple, cost-effective channel for charities, non-profits, community groups and personal fundraisers to get the support they need. This means your donation goes further. Organisations incur large costs to fundraise including advertising, marketing and employing the services of professional fundraisers and telemarketers. Often your donation is used to pay for these costs (in some cases 30 – 80% of your donation).
Givealittle provides a searchable database for you to easily compare different charitable organisations, causes and events all in one place. Organisations and fundraisers have free access to a secure donation payment system, online exposure and a rapidly growing donor pool.
Q. Does Givealittle charge for any of its services?
A All donations and pledges received through Givealittle are charged a flat 5% + GST service fee. This service fee covers administration, processing and receipting.
Q. If my Givealittle donation incurs fees, even if they are low, why not donate directly to the organisation?
A Online donations are usually the most cost effective method of giving money to an organisation. When donating directly to a charity or non-profit, there are still fees associated with processing your credit card payment or cheque. Givealittle does not charge organisations for requesting donations and providing donor receipts, therefore organisations are immediately saving time and costs associated with soliciting street donations, mailing and postage costs and advertising. Givealittle transfers donations directly to the organisation’s bank account each month, completing the free end to end donation process.
Q. How do I become a Givealittle member?
A Joining Givealittle is easy. The My Givealittle registration process simply needs your email address, a user name and password. You don’t need to be a member to donate, but you will need to be a member to fundraise for a cause.
Q. Do I need to live in New Zealand to become a member?
A No, you can become a Givealittle member anywhere in the world. If you don’t have a New Zealand bank account, we’ll need your PayPal details.
A There is no membership fee. Individuals and businesses do not pay fees to donate funds to a cause. Likewise, charities, non-profits, community groups and individuals do not pay to create a cause or organisation page and promote it on Givealittle.
A My Givealittle enables members to monitor their giving (and applicable tax rebates), and causes they are fundraising for. Members are also able to update their profile, including email address, password, privacy settings, bank account details, select Givealittle communications they wish to receive and so on.
Q. What is My Givealittle balance?
A Members have the option to credit their Givealittle account by bill payment, credit card or Givealittle voucher. Regular payments are also available. The account balance can then be used to give to any Givealittle cause.
Q. Is my personal information kept safe?
A Your privacy and information is respected. Your details cannot be used to solicit further donations or be sold as part of a database of donors to other organisations or fundraisers. See our Privacy Policy for further details.
Q. How can I keep track of my giving history?
A You can view your giving history by logging into My Givealittle and selecting ‘View Transactions’.
Q. I can't login to My Givealittle. What do I do?
ASimply email us at support@givealittle.co.nz and we’ll assist you through the login process.
Q. I've forgotten my user name/password. What do I do?
A Simply email us at support@givealittle.co.nz.
Q. Can I update my Givealittle profile? Change my password?
A Yes, just login to My Givealittle and select the update you require.
Q. How do I close my Givealittle membership?
A Simply email us at support@givealittle.co.nz and we will arrange this for you. Your Givealittle account balance will be refunded to a bank account you nominate (minimum refund of $5).
Q. How can our organisation receive donations through Givealittle?
A Simply register your organisation by selecting ‘Register a charity, non-profit or school’ when you click on ’Create new cause’ on the home page. Your charity, non-profit or community group can then create a Givealittle member page and start listing fundraising causes and events.
A A donation is a financial commitment to a cause, event or organisation featured on Givealittle. Simply select ‘Donate now’ on a cause page and your giving is committed instantly to your chosen cause. Donations can be made via credit card, your Givealittle account or Givealittle voucher.
A A pledge is a financial commitment to a cause, that is held in trust until the cause reaches its required target. If the cause does not reach its target, your pledge will be returned to your Givealittle account, ensuring your giving is used for the reason you intend it. Simply select ‘Pledge money’ on a cause page. Pledges can be made via a credit card, your Givealittle account or Givealittle voucher.
Q. Do I have to be a member to make a donation?
ANo. Anyone can make a donation on Givealittle. You’ll appear as a ‘Guestgiver’ on the cause page.
Q. Do I have to be a member to make a pledge?
A Yes, we need you to become a Givealittle member, as any unpledged giving is returned to your Givealittle account.
Q. Do I get a receipt for my donation?
A Yes, once you have made a donation, you will be able to view your receipt online. Receipts are processed on behalf of your recipient by Givealittle and will include all the information you require for tax purposes. You can view all your donation receipts in My Givealittle for easy reference at tax time.
Q. Are Givealittle donations tax deductible?
A Your donation is eligible for a tax rebate where you see the Rebate on Donation badge 
featured for a cause. This means that to the best of our knowledge, this organisation has donee status with the IRD. All other personal tax requirements (such as personal taxable income) still apply when you make a claim to the IRD. Tax rebate information can be found on the IRD website.
A Absolutely. All donations on the site are anonymous. You’ll appear as a ‘Guestgiver’ on the cause page unless you update your details in My Givealittle to show your profile information when you give. Regardless, the amount of your donation is not published.
Q. How do I search for a cause on Givealittle?
A The ‘Browse Causes’ tab provides you a full list of organisations, causes and events. You can also select according to ‘Most recent’, ‘Closing soon’, ‘Rebate eligible only’ and ‘Featured’.
Q. What is the minimum donation value?
A Givealittle supports a minimum donation amount of $5.00 for credit card transactions. A minimum donation amount of $1.00 applies to My Givealittle account transactions and using Givealittle vouchers. There is no maximum – the sky is the limit.
Q. How does the donation process work?
A Once you’ve selected the cause you wish to donate to from the ‘Browse causes’ tab, click on the ‘Donate Now’ button. If you’re a member and want the donation to appear on your Givealittle profile, login to My Givealittle from this page, otherwise simply enter your donation amount, credit card or voucher details and email address.
Once we’ve verified and processed your donation, we’ll email you a donation receipt. Your donation will be transferred to your chosen cause between the 20th and 25th day of the month.
Q. How do I know my donation has gone through?
A Once you receive your emailed receipt, you’ll know your donation has been processed. If you feel there is an unreasonable delay in receiving this and funds have not been credited from your account, please contact us at support@givealittle.co.nz.
Q. When will my chosen cause receive my donation or pledge?
A Donations are batched and sent to recipients between the 20th and 25th day of each month. Pledges are safeguarded in the Givealittle Trust account until the project reaches its target, and can then be batched and sent within 5 working days.
Q. Can I setup a recurring donation/regular payment?
A Absolutely. Login to My Givealittle and select ‘Manage regular payments’ at the top of the page. Just select your donation amount, organisation or cause and frequency of donation (daily, weekly or monthly). Donation payments are processed from your Givealittle account and are subject to funds being available on the requested payment date.
Q. Can my overseas family and friends contribute to a Givealittle cause?
A Yes. Overseas donors simply need a Visa or MasterCard to make an immediate donation, or a New Zealand bank account to transfer funds to their Givealittle account. Credit card donations are processed in New Zealand dollars.
Q. What payment options are available?
A Donations and pledges are payable by credit card, Givealittle account or Givealittle voucher. If you wish to top up your Givealittle account, select ‘Top Up Balance’ on your My Givealittle page. You can choose to top up by bill payment, credit card or Givealittle voucher. Regular account top ups are also available by Automatic Payment or Direct Debit.
Q. Is it safe to donate online?
A Givealittle ensures your personal and financial information is kept secure at all times. See our Privacy Policy for further details.
A Once you have made a donation it cannot be cancelled. There are however a few exceptions where we will return donation funds to your Givealittle account:
• If we are not able to forward the donation to the project for any reason (eg. their bank account rejects the payment);
• The cause creator rejects the donation (eg. some organisations do not accept donations from businesses).
Please note, a pledge gives you the option to have your funds returned if the project does not meet its target. This is a great way of ensuring your giving is going towards your intended project. Not all causes have a pledge option.
Q. Does Givealittle have vouchers I can share with my friends, family, staff or clients?
A Yes, Givealittle offers vouchers of any monetary value for you to give to friends, family, staff or clients. We can email or post these to the recipient.
Q. Are Givealittle vouchers tax deductible?
A Yes, for the purchaser, not the recipient of the voucher.
Q. How do I give a Givealittle voucher to someone?
A Simply click on the ‘Vouchers’ tab, select your voucher value, delivery preference, recipient’s name and email address, and your credit card or Givealittle account details. We’ll arrange the rest.
Q. Can I buy multiple vouchers?
A Simply contact us at vouchers@givealittle.co.nz or go to the ‘Vouchers’ tab and click the link within ‘How do I order multiple vouchers?’.
Q. I've received a Givealittle voucher - how do I use it?
A Once you’ve selected the cause you wish to donate to from the ‘Browse Causes’ tab, click on the ‘Donate Now’ button. When you are asked to ‘Choose your giving method’ click the ‘I have a voucher’ option.
Q. Do I have to use my voucher for one donation, or can I spread it over a number of causes?
A You can use your voucher for as many causes as you wish (remember the minimum donation amount for vouchers is $1.00). To check your voucher balance, when you enter your voucher number in the donation page, you can click beside this field to ‘Check voucher balance’.
Q. Do Givealittle vouchers expire?
A Check your voucher for its expiry date, as expiry dates are determined by the purchaser.
Q. How do I tell my friends, family and work colleagues about a Givealittle cause?
A Step by step fundraising information can be found in our helpful How to Guides.
There are many ways you can tell your social and business networks about Givealittle: each cause has a Share This link so that you can email a page directly to friends or share your favourite cause on a range of websites and social networking groups.
You can also just copy and paste the URL of your favourite cause into an email and send to your networks.
Q. What is a widget and how do I use it?
A A widget allows you to communicate your support for a cause on your website or blog. Your networks can see the causes you support, track donations and make a donation directly from your web page.
Just select ‘Get a widget’ on any Givealittle cause page, choose your widget style and copy the widget code into your webpage.
Q. What type of cause can I raise funds for?
A You can raise funds for all types of charity, non-profit and community group causes. From animals, children and health, to arts, disasters and social services - the opportunities are endless. Givealittle reserves the right to remove any page or content that is deemed inappropriate, see our Terms and Conditions for more information.
Q. Can I upload videos and photos of my cause/event?
A Yes, you can upload photos when you set up your cause/event, or you can update your existing cause/event and upload videos and photos through your My Givealittle profile.
Q. What is a fundraising target?
A Your cause may require a target for the fundraising campaign to be successful. You are able to state this target as you set up your cause or event, and request pledges rather than donations. If the target is not met, donors will be refunded their pledge to their Givealittle account.
Q. My fundraising cause has been cancelled. What should I do?
A Please contact us at support@givealittle.co.nz as soon as possible to work through required communication to donors and donation refunds.
Q. How do I create my own Givealittle fundraising page?
A Simply select ‘Create new cause’ on our homepage, then ‘Create a personal fundraising page’, and follow the steps. Attract your own donor base by sharing your fundraising page with friends and family and give them progress updates on your cause. Check out the 'Browse causes' tab to see some great cause examples.
Q. The cause I want to support is not on Givealittle. What do I do?
A You can set up your own cause page for the cause you want to support. Seek donations from your family, friends, work colleagues and other social networks as well as promoting it to the wider Givealittle community.
Q. How do I fundraise on behalf of a Givealittle cause, charity or as part of an event?
A Simply click on the 'Fundraise' button on any cause, charity or event page you choose. Once you’ve setup your fundraising page, get your friend, family and workplace networks involved in donating to your cause by using the Share This button on the cause page.
Q. How is an event different from a cause?
A An event is a fundraising activity that requires participation and where donations may exclusively benefit an organisation or cause, and have a specific start and end date. Examples include a charity appeal day/week, sponsored sporting activity or corporate challenge. An event such as a sporting event may allow you to fundraise for any cause or charity you choose.
A Select 'Create new cause' on our homepage, then select 'List an event for fundraising' and follow the steps. Once you've set up your event page, spread the word about the event using the Share This button or email the page URL to your networks. You can also include a link on your own website, and set up a fundraising page as part of the event.
Q.What is Trusted by Givealittle?
A Fundraising individuals or organisations displaying this badge 
have successfully completed the Givealittle verification process which includes the checking of bank account details, contact details, Charities Commission registration, donee tax status and verified ID by a lawyer or Justice of the Peace.
Q. What does Charities Commission Registered mean?
A Organisations displaying this badge 
are registered with the Charities Commission. See their website for further information on what this means.
Q. How do I get updates about a cause or event?
A Simply click on ‘Email Updates’ at the bottom of any cause page and enter your name and email address.
Q. Can I ask a question about a cause or event?
A Yes, there is a Q&A section for each cause where you can ask questions of the organisation or cause/event owner. Just click on the Q&A tab at the bottom of the cause page to ask your question and see other questions and answers relating to your cause.
Q. Can I make a comment/review a cause or organisation I’ve donated to?
A Yes, simply click on the ‘Donor Review’ section of the cause page to make your review.
Q. Can I support Givealittle on my social networking sites?
A Absolutely. You can follow us on any of the social network sites at the bottom of our webpages.
Q. Is Givealittle a non-profit organisation?
A Givealittle is a social enterprise. Givealittle isn’t a non-profit organisation, but a ‘more than profit’ business whose aims and objectives are to assist social and environmental change. Givealittle’s service fee supports its website infrastructure and funds future developments.
Q. Can I advertise on Givealittle?
A Yes. Email lee@givealittle.co.nz with your query and we'll be in touch.
A We’d love to see your CV. Simply contact us at support@givealittle.co.nz.